{"id":16635,"date":"2025-11-24T16:16:43","date_gmt":"2025-11-24T15:16:43","guid":{"rendered":"https:\/\/azum.com\/faq\/"},"modified":"2026-04-30T20:09:00","modified_gmt":"2026-04-30T18:09:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.azum.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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General<\/h3>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I subscribe to AZUM?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

After your 2-week trial ends, you\u2019ll need to subscribe to AZUM to continue using the platform. To do this:
\n1. Click the credit card icon in the top-right corner in your AZUM dashboard.
\n2. Enter your details under \u201cPayment Information.\u201d
\n3. Select \u201cSave Payment Method.\u201d
\n4. Choose a subscription and click \u201cSubscribe Now\u201d to complete your subscription.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tAs a coach, do I have to conclude a commissioned data processing agreement with AZUM?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

No, this is not required for the following reasons: AZUM System PLC (\u201cAZUM\u201d) qualifies as a data controller under Art. 4(7) GDPR, not as a data processor. Therefore, the contractual relationship is governed by the General Terms and Conditions (GTC) and a Privacy Policy, not a Data Processing Agreement (DPA).<\/p>\n

– Under the GDPR, the controller determines the purposes and means of data processing.
\n– As the operator, AZUM decides if and how customer data is processed.
\n– Similar to platforms like Facebook, AZUM acts as an independent controller.<\/p>\n

Accordingly, AZUM provides users with GTCs and a transparent Privacy Policy; a DPA is not legally appropriate.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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To cancel your paid AZUM subscription:
\n1. Click the credit card icon in your dashboard.
\n2. Under “Your Subscriptions,” select “Cancel Plan”.
\n3. Confirm the cancellation.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Please contact the AZUM team at hello@azum.com if you want to delete your account.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t

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Interfaces & Connections<\/h3>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I upload my completed workouts to AZUM?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

Your activities sync automatically when you connect your AZUM account with Garmin, Wahoo, Polar, Coros, or Suunto.
\nWhen linked to Garmin or Wahoo, workouts sync up to 90 days back. Polar does not support retroactive imports.
\nYou can also import activities manually. Only .FIT and .TCX files are supported.
\nNote: Workouts completed on Zwift and synced via Garmin Connect cannot be transferred to AZUM. Record your Zwift sessions directly or download the .FIT file from Zwift and upload it manually to AZUM.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Yes, you can do this in your AZUM profile.
\n1. Click the gear icon next to your Garmin connection.
\n2. Adjust the pool length and save.
\nNote: Synchronization between AZUM and Garmin updates every 15 minutes after changes are made in AZUM.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Golden Cheetah is one of the most advanced analysis tools and can be connected to AZUM in a few steps.
\n1. Visit www.goldencheetah.org, scroll to \u201cNEW Snapshot Releases\u201d, and download the version for your operating system.
\n2. Install the software on your computer.
\n3. Connect Golden Cheetah to AZUM: Go to: Athlete \u2192 Open \u2192 New Athlete (if needed). Click the gear icon \u2192 User Accounts \u2192 + \u2192 Activities \u2192 AZUM \u2192 Authorize. Log in to AZUM, select Authorize \u2192 Next \u2192 choose your athlete \u2192 complete.
\nIt may take a few minutes for synchronization.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Link your INSCYD account to AZUM to import your test results automatically.
\n1. First steps:
\n– Contact helpdesk@inscyd.com to request your personal API key.
\n– Log in to AZUM and go to: https:\/\/training.azum.com\/admin\/inscyd\/companyconnection\/
\n– Click “ADD Company Connection” and enter your INSCYD admin account Email, User ID, and the API key.
\n2. Map your athletes:
\n– Go to: https:\/\/training.azum.com\/admin\/inscyd\/athleteconnection\/
\n– Add your INSCYD athlete connections using their INSCYD Athlete ID.
\n3. Import test data:
\n– Under Company Connection, select your company.
\n– From the dropdown, choose “Get INSCYD all tests data” and click Execute.
\n– Confirm the email you receive (you must be logged in to INSCYD in the same browser).<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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No, all external services (Garmin, Wahoo, Polar, etc.) can only be linked to one AZUM account.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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No, detailed analysis with AZUM is not possible for Strava activities. Strava only sends us a basic summary, not the full analysis file (like a .FIT file). AZUM can only display very basic training stats and will redirect you to Strava for analysis.
\nFor full monitoring in AZUM, you must connect your device account (Garmin, Polar, Suunto, etc.) directly.
\nCritical Warnings:
\n– Never connect both Strava and a direct service (e.g., Garmin) at the same time, as this will create duplicates.
\n– If you disconnect Strava, their policy requires us to permanently delete all your past activities that were synced from them.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Yes. Go to your AZUM Agenda and click the gear icon on top of the calendar. You have two options:
\n1. Live Sync (Recommended): Copy the “Sync URL”. Paste this link into your external calendar’s “Subscribe from URL” function (e.g., in Google Calendar, Outlook, or Apple Calendar).
\n2. One-Time Export: Click “Export Agenda” to download an .ICS file, which you can then manually import into your calendar. (Note: This is a static snapshot and will not update.)<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Yes, you can import completed workouts, but only .FIT files are supported.
\nIf you export your history from another service, you will often get a .ZIP file. We cannot support .ZIP files for security reasons. You must first unzip the file on your computer.
\nAfter unzipping, you can drag and drop the individual .FIT files onto the upload button in the top bar of your AZUM Agenda.
\nPlease note: This process is only for completed workouts. You cannot import planned training sessions.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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This is a simple manual export, not an automatic synchronization.<\/p>

  1. Open the scheduled workout in your AZUM dashboard.<\/li>
  2. Click on “Export workout” and select “Export as Zwift”. A .ZWO file will be downloaded.<\/li>
  3. Copy this .ZWO file into your Zwift workout folder. This is typically located here: This PC\/Drive C:\/Users\/[Your Username]\/AppData\/Local\/Zwift\/Workouts\/[Your Zwift ID]<\/li>

  4. Restart Zwift. The workout is now available in your “Custom Workouts”.<\/p><\/li><\/ol>

    If the AppData folder is not visible, open the File Explorer options and go to the “View” tab. From there, select the option to “Show hidden files, folders, and drives”.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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    This is only possible for Garmin, as other services (Polar, Wahoo, etc.) do not yet offer this.
    \nTo enable automatic synchronisation with Garmin:
    \n1. In your AZUM Dashboard, click your name > “Edit Profile”.
    \n2. Find the Garmin connection and click the gear icon (Settings).
    \n3. Check the box labeled “Enable automatic synchronization”.
    \n4. Click “Save”.
    \nYour planned training sessions for the next two weeks will now be exported to your Garmin calendar.
    \nPlease Note:
    \n– The main synchronization for new workouts happens once daily at midnight.
    \n– If a planned workout is changed in AZUM, the update will sync to Garmin within 15 minutes.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t

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    System Administration<\/h3>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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    \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the system administration?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

    Your AZUM Cloud already contains everything you need to get started with coaching. However, if you want to further customize the platform, you can use the System Administration.
    \nFor example, you can manage sports and training modules. You can add your own training zones, intensities, exercises (with videos\/links), training cycles, events, etc. You will also find lists of all your training and nutrition plans.
    \nYou need to refresh your user interface for changes to be applied.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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    \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I set an athlete as inactive, so I don't have to pay for his account anymore?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

    1. Go to the “System administration” and select “Users”.
    \n2. Click on the desired athlete and scroll to the checkboxes.
    \n3. Remove the check from \u201cActive\u201d and save your changes.
    \nThe athlete can no longer log in, and the deactivated account will no longer be charged. You can reactivate the account at any time. Important: This only works for additional accounts on top of your fixed subscription price.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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    \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change roles (e.g. coach, athlete) of an account in my company?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

    1. Go to the “System administration” and select “Users”.
    \n2. Click on the desired account and scroll to the checkboxes.
    \n3. Assign roles via the checkboxes.
    \n4. At the bottom of the page, you can assign a coach to the chosen athlete.
    \n5. Save your changes and refresh the user interface.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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    \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tCan I assign multiple coaches to one athlete?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

    Yes, in AZUM you can assign multiple coaches to athletes.
    \n1. Go to the “System administration” and select “Users”.
    \n2. Click on the desired athlete and scroll down to the bottom.
    \n3. Select the Coaches here. Please note that only persons who have the coach role can be assigned.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

    \r\n\t\t\t\t\t
    \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are Coupons and how can I use them?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t

    Coupons allow you to share a training plan you\u2019ve created via a link. This is ideal for promoting test plans or selling plans to new customers.
    \nIf the person already has an account, they can add the plan. If they don’t, they will be prompted to create one in your AZUM cloud.
    \nHow to create a coupon:
    \n1. Create a training plan in the agenda and save it as a template.
    \n2. Go to System administration and select \u201cCoupons\u201d.
    \n3. Click \u201cAdd coupon\u201d and enter a unique code (the name of your coupon).
    \n4. Select the product (the template you want to link) and an optional validity period.
    \n5. Save your coupon.
    \n6. To get the link: Go back to your dashboard, open your company profile (the ID icon in the top bar), select your coupon, and the link will appear.<\/p>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t","protected":false},"excerpt":{"rendered":"

    General How do I subscribe to AZUM? After your 2-week trial ends,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/pages\/16635"}],"collection":[{"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/comments?post=16635"}],"version-history":[{"count":4,"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/pages\/16635\/revisions"}],"predecessor-version":[{"id":16839,"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/pages\/16635\/revisions\/16839"}],"wp:attachment":[{"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/media?parent=16635"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.azum.com\/en\/wp-json\/wp\/v2\/tags?post=16635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}